Listed below are common questions about our products, shipping policies, etc. If you require further help click here to contact us.

How do Advantage® brand products compare with the original manufacturer's products?

How reliable are Advantage® brand products?

How do I place an order?

What payment options do you offer?

How quickly can I receive my order?

How much does delivery cost and what options are available?

Do you offer a warranty?

Do you offer a guarantee?

What is your returns policy?

MSDS (Material Safety Data Sheets)

How do Advantage® brand products compare with the original manufacturers products?

Color output? Very little difference will be noticed. The pigments or dyes we use in our products produce colours that are comparable to the colours obtained from the original manufacturers products. Sometimes, even the original manufacturers products require a custom profile for it to represent accurate colour compared with your screen. If required we can offer this for you, please contact our technical department for further information.

Page-yield? Page-yields are comparable to the original too. Of course, your yield will vary depending upon print subject (full-page photographs use much more ink than simple text reports, for example).

How reliable are Advantage® brand products?

You can use Advantage® brand products with full confidence in their reliability. Manufactured under stringent quality-control procedures, their performance has been verified in exhaustive tests. And in addition to our money-back guarantee, we fully warrant our product against damage to your printer. If you have any problems with our products, simply let us know and we will immediately work with you to resolve the problem. In the event that a service visit or parts are required, we will arrange this - at no cost to you. For details, please see our Warranty page.

How do I place an order?
We offer several ways of placing an order. Easiest is via our website, or by

• Phone: +44 (0)845 6442711. Our normal office hours are M-F, 9am-5pm GMT.
  
• Fax: +44 (0)870 132 2182. See downloadable order form (pdf).
  
• E-mail: Previous customers may simply send us an e-mail with the products you would like to purchase. Please indicate your preferred shipping method or how quickly you require your order. If you have requested to have your payment details stored in the past, your previous order's payment information will be used for payment.
  
• Mail: Send order form to:
  Unit 10, Carlton Business & Technology Centre, Station Road, Carlton, Nottingham, NG4 3AA, United Kingdom.
• For accredited customers (established companies), Education and Government we accept faxed or emailed purchase orders and orders stating your purchase order numbers via our website, simply choose the option to pay on account whilst progressing through the checkout system.
  

What payment options do you offer?

We accept all major credit cards, Paypal, cash deposits, BACS, CHAPS, and international transfers.
UK customers can opt to pay by cheque via our online checkout system, simply choose this option whilst progressing through the checkout system and when your cheque is cleared we will process your order.

How quickly can I receive my order?

All orders received by 4.30pm (Mon-Fri) are dispatched from our warehouse that day. We will inform you if your order is not going to be dispatched. Our preferred courier service is DHL.
You should receive your goods before the stated time chosen in the checkout system. However this is not guaranteed. For guaranteed deliveries please use the before 9.30am UK delivery service.

European orders are dispatched via DHL or TNT. For more information see our European sales page.

How much do deliveries cost?

Our shopping cart system is designed to calculate the costs dependent on which items you have ordered, therefore you will clearly see the total cost of shipping once you have added your goods to the shopping cart.

Costs are indicated at the checkout stage and are fixed per order

UK Mainland
Orders with a value of £75 excluding VAT and over are FREE on our next business day service.
Other timed delivery services are available at the point of checkout. These are also at highly discounted prices for your convenience.

UK Offshore
Orders start from as little as £4.50 excluding VAT for our 2 day service.

International and European
Delivery costs for overseas orders vary and start from approx. £8.50 excluding VAT. For delivery times to European destinations see our European sales page.

Do you offer a warranty?

We warrant our products to be suitable for use in the intended printer and to be free of defects, which could cause damage to these printers. Should it be shown that a printer is damaged due to the use of Advantage® brand products, we will pay reasonable and customary charges for the repair of the printer. The bottom line is that we will get your printer back-up and in operation for you. See warranty details.

Do you offer a guarantee?

Yes. We will refund your full purchase price or replace your products if for any reason you are not satisfied with their performance. This guarantee is valid for one month after the purchase date.

What is your returns policy?

You may return unused or defective items for refund or replacement. Unless defective, used or unopened products may be returned subject to a 20% restocking fee. Shipping charges are nonrefundable. Please indicate the reason for the return as we continually strive to offer you a superior product. We are not responsible for lost or misdirected returns, so please ship by a traceable method . If you paid for your order by credit card, a credit note will be sent via email and your refund will appear on your billing statement.

Address returns to:

Solid Inks Ltd
Unit 10,
Carlton Business & Technology Centre
Station Road
Carlton
Nottingham
NG4 3AA
United Kingdom

If you have any questions regarding a return, please contact us at: support@solid-inks.co.uk

MSDS (Material Safety Data Sheets)

Please see our Tech Support pages for downloadable MSDS. If you require the MSDS for a product not listed, please contact us