We offer a warranty with our Advantage® brand products. Please read the information
below to resolve any problems you may be having with your printer. Or, simply
give us a call on +44 (0)845 6442711 and we will be happy to help you!
Our "Ink to Paper™" Guarantee
We guarantee that you'll be satisfied with the quality of our products. If
for any reason you are not, simply call or email letting us know the issue that
you are experiencing and we will respond within reasonable time to help you
resolve the issue or forward clear instructions on how to return your products
for a full refund.
Before contacting us
Many print-quality problems can be corrected by going to our TECHNICAL
SUPPORT pages, simply mouse over the menu above.
Compatible product WARRANTY
We have you covered!
Your printer warranty when using compatible products supplied by Solid Inks
Ltd is something we take very seriously.
EU law states that original manufactures must provide warranty regardless of
whose product is installed and must provide proof that the product in use is
the cause should a problem occur. An official statement in writing must be given
stating that the printer has failed due to the use of non-recommended manufacturers
Rest assured Solid inks Ltd warrants that its products are suitable for use
in the intended models and are free from defects that could cause damage to
these printers. Should it be shown that a printer is damaged due to the use
of a Solid Inks Ltd product, Solid Inks Ltd will either return your printer
to the manufacturer's specification at its cost, opt to pay reasonable and customary
charges for the repair of your printer, or provide an equivalent new or refurbished
Because of our experience we recommend that users of any products supplied
by Solid Inks Ltd call us first to discuss any problem with their printer regardless
of their warranty status. This way we can decide to invoke our warranty procedure
saving you time and cutting out the original manufacturer's procedures should
there be a problem.
Something else we love to shout about is that when your printer warranty has
expired and you are using Solid Inks Ltd compatible products, should you have
an ink related problem our warranty still stands. This is our commitment to
you and a benefit most of our users appreciate. The original manufacturer products
do not provide this level of support.
Also, purchasing Solid Inks Ltd compatible products for your printer is backed
by our proprietary process which includes:
Rigorous Product Development
" Ensured colour integrity, brilliant colour.
" Quality assurance testing ensures printer performance excellence.
" Product stability in all environments.
Strict standards for superior manufacturing
" Ensures nothing leaves our warehouse without meeting our gold standard
Experience and responsive Technical support team
" Ensures available support from day one of purchase.
" UK nationwide printer service engineers conforming to ISO9000 standard.
Engineers are manufacturer approved to confidently provide a quality repair.
Industry-Leading, Full Protection Warranty
" We stand by our products and guarantee their performance in your printer.
" 100% product warranty including repair or replacement of the printer
I hope this statement helps with your decision to purchase Solid Inks Ltd compatible
products. Should you decide on the manufacturers original we understand and
are happy to support you on this decision? Please contact us for prices if required.
If you require any further information please do not hesitate to contact